Cafe Cartel

Can u imagine my anger of waiting for almost an hour and our food is still not being served to us. Just to realized that the cashier has forgotten to key in the order, simply she’s a new.

Ok lo, if that’s the case then we don’t eat lo.

Ok, me and my colleagues went to IMM, The Cafe Cartel to have our dinner after work today. We saw that there is UOB card promotion so we thought of having that.. We were waiting to be seated and the manager told us the waiting time for food is 30 mins, and I wasn’t very pleased because i think that’s too long and plus i’m hungry. But still we went ahead.. and who knows they didn’t even bother to check if our order is here or not. Until the table next to us got their food first, then Peiwen start asking. Paranoid. And then i have to approach the manager and ask him WHERE THE HELL IS OUR FOOD? and since the food order wasn’t key in, we wanted to leave.. but the manager PROMISED to get the food done within 5 mins. can u believe it? Nope i don’t. So i told the manager that i’ll start timing his 5 mins. and he got everything served out at about 7 mins time. Then i told him he took longer than 5 mins, he wanted to argue that it wasn’t 5 mins till Peiwen told him we started timing at 7.39p.m and the food came after 7.45p.m. so the manager has got no choice but to give us the free meal which, i didn’t know.

Whatever it is, i’m pretty much upset with the service that they are providing us. Imagine us paying the 10% service charge and still don’t get the service that we deserve? It’s not like we don’t have money to pay for our meals, but i seriously hate that noone bothers to check our table if the food was being served when they can bother to refill ice water so much. See how things works?